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A positive eNPS score indicates that there are more Promoters than Detractors within the organization.
Responses are categorized into Promoters (9-10), Passives (7-8) and Detractors (0-6).
It plays an indispensable role as higher engagement often correlates with higher eNPS scores.
Anonymity in eNPS surveys encourages honest feedback, crucial for gaining valuable insights and driving meaningful change within the organization.
A good eNPS score typically ranges from 10 to 30, with scores above 30 considered excellent, and scores above 50 seen as exceptional.
