To calculate your eNPS, simply subtract the percentage of detractors from the percentage of promoters.
For example, if 70% of your respondents are promoters, 10% detractors, and 20% are passives, then the eNPS score would be 70-20=50.
Use our free eNPS calculator below to instantly measure your employees’ loyalty and satisfaction.
Add up the number of responses provided for each score.
Subtract the percentage of Detractors from the percentage of Promoters.
Add up the total number of responses for promoters, passives and detractors.
We'll subtract the percentage of Detractors from the Promoters.
.svg)
Note: To save time, use an eNPS software to calculate your eNPS score in real-time.
Employee Net Promoter Score surveys measure employee loyalty and satisfaction in an organization. They are based on the Net Promoter Score (NPS) method, which is used to assess customer loyalty. The eNPS specifically asks employees how likely they are to recommend their workplace to others.
Respondents: Employees of an organization.
Purpose: Measures employee loyalty and engagement.
Use: It's a tool for enhancing employee retention, engagement, and productivity.
Respondents: Customers of a business.
Purpose: Measures customer loyalty to a brand.
Use: It's crucial for customer relationship management and marketing strategies.
Bid goodbye to manual calculations. Say hello 🙋 to ThriveSparrow’s eNPS software.
Run automated eNPS surveys and dive deep into employee engagement and advocacy data.
Quickly assess how likely your employees are to recommend your company as a great place to work. Identify key factors influencing eNPS and implement strategic actions to enhance employee satisfaction and retention.
.webp)
Access comprehensive eNPS reports to identify engagement trends and recurring challenges. Share these insights with your leadership team to make informed decisions that boost employee satisfaction.
Customize the timing of your surveys to fit your HR goals, whether it's weekly updates or monthly reviews, ensuring you consistently track employee engagement.
.webp)
It's simple. All you have to do is tally the responses and subtract the percentage of detractors from the percentage of promoters.
Employees who respond with a 9 or 10 are considered promoters, those who respond with a 7 or 8 are passives, and those who respond with a score of 0 to 6 are detractors.
The question most of our customers use to measure this is: “On a scale of 0-10, how likely are you to recommend this company as a good place to work?”
A good eNPS score varies by industry and organization. An eNPS score between 10-30 is considered a good score, and a score above 50 is considered excellent. [Perceptyx]
However, it's important to remember that eNPS scores should be interpreted in the context of other factors such as company culture, industry benchmarks, and specific organizational goals.
The employee net promoter score assesses employee satisfaction and loyalty based on responses to a single question: "On a scale from 0 to 10, how likely are you to recommend our company as a place to work?"
Respondents who score 9-10 are promoters, 7-8 are passives, and 0-6 are detractors. Tally the responses and then use the formula,
eNPS = [(Number of Promoters−Number of Detractors)/Total Respondents] × 100
Positive eNPS: An eNPS greater than zero indicates that there are more Promoters than Detractors. This suggests that your organizations has high employee satisfaction and loyalty.
Negative eNPS: An eNPS less than zero means there are more Detractors than Promoters. This means that your organizations needs to make improvements to enhance employee satisfaction.
Amazon's eNPS score stands at a 12 and Apple’s eNPS score is at a 19 reflecting decent employee loyalty.
