To calculate your eNPS, simply subtract the percentage of detractors from the percentage of promoters. For example, if 70% of your respondents are promoters, 10% detractors, and 20% are passives, then the eNPS score would be 70-20=50.
Use the free eNPS calculator below to measure your employees’ loyalty and satisfaction.
Add up the number of responses provided for each score.
Subtract the percentage of Detractors from the percentage of Promoters.
Add up the total number of responses for promoters, passives and detractors.
We'll subtract the percentage of Detractors from the Promoters.
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Note: To save time, use an eNPS software to calculate your eNPS score in real-time.
eNPS surveys help you collect your employees’ responses and assess their loyalty and satisfaction. An eNPS survey software can collate the responses, tally them, and provide the overall eNPS score all at once.
Respondents: Employees of an organization.
Purpose: Measures employee loyalty and engagement.
Use: It's a tool for enhancing employee retention, engagement, and productivity.
Respondents: Customers of a business.
Purpose: Measures customer loyalty to a brand.
Use: It's crucial for customer relationship management and marketing strategies.
Bid goodbye to manual calculations. Say hello to ThriveSparrow’s eNPS software. Run automated eNPS surveys and dive deep into dynamic employee engagement and advocacy data.
Visualize how inclined your employees are to endorse your company as a good place to work. Learn the factors affecting eNPS, and take decisive steps to improve it and retain top talent.
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Receive detailed eNPS reports covering various survey periods to unveil patterns in engagement and pinpoint recurring obstacles. Share these analytics with your leadership team to facilitate informed decision-making and enhance employee satisfaction.
Tailor the frequency of surveys to align with your HR initiatives — whether it's weekly check-ins or monthly trend tracking, ensuring constant monitoring of employee engagement.
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It's simple. All you have to do is tally the responses and subtract the percentage of detractors from the percentage of promoters.
Employees who respond with a 9 or 10 are considered promoters, those who respond with a 7 or 8 are passives, and those who respond with a score of 0 to 6 are detractors.
The question most of our customers use to measure this is: “On a scale of 0-10, how likely are you to recommend this company as a good place to work?”
A good eNPS score varies by industry and organization, but generally speaking, a score above 0 is considered positive, and a score above 50 is considered excellent. However, it's important to remember that eNPS scores should be interpreted in the context of other factors such as company culture, industry benchmarks, and specific organizational goals.
The employee net promoter score (eNPS) assesses employee satisfaction and loyalty based on responses to a single question: "On a scale from 0 to 10, how likely are you to recommend our company as a place to work?"
Respondents are categorized as Promoters (9-10), Passives (7-8), or Detractors (0-6).
Positive eNPS: An eNPS greater than zero indicates that there are more Promoters than Detractors, suggesting high employee satisfaction and loyalty.
Negative eNPS: An eNPS less than zero means there are more Detractors than Promoters, highlighting areas that may need improvement to enhance employee satisfaction.
Amazon's eNPS score stands at a 12 and Apple’s eNPS score is at a 19 reflecting decent employee loyalty.
